Tech Is Becoming Emotionally Intelligent, and It’s Big Business-‘It’s critical that we understand we are headed into very unknown territory as we develop these systems, creating problems unlike any we’ve faced before,’

Many people get frustrated with technology when it malfunctions or is counterintuitive. The last thing people might expect is for that same technology to pick up on their emotions and engage with them differently as a result.

All of that is now changing. Computers are increasingly able to figure out what we’re feeling—and it’s big business.